Get in Touch


Our support team are on hand to help you every step of the way.

Printing Machines

Here to Support You Every Step of the Way

We have dedicated in-house teams across the business to support you prior to and after the purchase of your labelling solution.

Printing Solutions


Our team are always happy to provide demonstrations to ensure that the printer you’re investing in is right for your application.

We have several demo suites based at our offices to be able to showcase our full range of printers.


We have a library of resources so that your printer or software install goes smoothly. Find:

  • Printer drivers
  • Manuals
  • Software

Head to our downloads page


Horticultural Support

Dura-ID offer dedicated  support for our horticulture customers all year-round. With a dedicated horticultural sales and support team, we are available whenever you need us to assist with label templates, installations and troubleshooting.

Take a look at our video guides to see if the help you need is there first.

Printer Support

From thermal transfer printers, to full colour units, our team is front-line support for your print solutions. From breakdowns, to part replacement and servicing, we can do it all. The printer support that our team offers is unrivalled, with years of knowledge and practical experience.

Thermal Label Printer Black
Laptop software

Software Support

Our in house technical team are on hand virtually to assist with all of your software needs, including installs, licensing, bug fixes and setting up label templates.

Get in touch

Video Guides

Our media library houses easy to follow video guides when it comes to various printer and software tasks that may seem simple but can be challenging if you don’t undertake them regularly.

Take a look at our video guides here.

Film Play Video

The Technical Team

Richard Gardener

Technical Manager


+44 (0)114 242 2111

The System Support Team


+44 (0)114 242 2111

The Horticultural Support Team


+44 (0)1480 274 230

Heard enough?

Get in touch with Dura-ID Solutions and speak to our expert team to find out more about how we can help, or learn more about our extensive range of label services and software.