Support
Our dedicated support team is here to assist you with any questions or challenges you may encounter.
We understand the importance of reliable support, and are here to ensure you get the most out of our durable labelling and identification solutions.
Here to help where we can.
Whether you need help selecting the right product, troubleshooting an issue, or seeking advice on best practices, we are just a phone call or email away.
Use our guides below to help you navigate some of the more difficult processes when using printers and software on site.
Demonstrations
We understand the importance of selecting the right printer for your specific needs. That’s why our team is always ready and happy to provide comprehensive product demonstrations. We want to ensure that the printer you invest in perfectly matches your application requirements.
To facilitate this, we have several demo suites located at our offices. These suites are fully equipped to showcase our entire range of printers, allowing you to see first-hand the features and capabilities of each model. This hands-on experience is designed to help you make an informed decision, giving you confidence in your investment.
Downloads
We strive to make your experience as seamless as possible. To ensure that your printer or software installation goes smoothly, we offer a comprehensive library of resources.
Our downloads page is your go-to destination for everything you need to get started. Here, you can find:
- Printer drivers
- Manuals
- Software
Our extensive collection of resources is designed to support you at every step, from installation to ongoing maintenance. Visit our downloads page to access these essential tools and ensure a smooth, trouble-free experience.
Horticultural Support
we’re here to support our horticulture customers all year round. Our friendly and dedicated horticultural sales and support team is always ready to help with anything you need, from label templates to installations and troubleshooting. Whatever the issue, we’re just a call or email away, and we’re happy to assist you to ensure everything runs smoothly.
Before reaching out, why not check out our video guides? They’re packed with helpful tips and might have the answers you’re looking for. Our guides cover a wide range of topics and are designed to help you solve common issues quickly.
Printer Support
From thermal transfer printers to full-colour printers, our team is here to support all your printing needs. We’re your go-to for any issues, big or small. Whether you’re facing unexpected breakdowns, need parts replaced, or just need regular servicing, we’ve got it covered. Our experienced team is always ready to help you out.
With years of knowledge and hands-on experience, our printer support is second to none. We’ve seen it all and know how to keep your printers running smoothly. We understand how important it is for your printing operations to be hassle-free, and we’re dedicated to making sure everything works perfectly.
But we don’t just fix problems. We’re also here to offer tips and advice to help you get the best performance from your printers. Our goal is to make sure you’re always up and running, so you can focus on what you do best.
Software Support
Our in-house technical team is always here to assist you virtually with all your software needs. Whether you need help with installations, licensing, fixing bugs, or setting up label templates, we’re ready to support you every step of the way. We know how important it is for your software to run smoothly, and we’re dedicated to making sure you get the help you need, when you need it.
Don’t hesitate to get in touch anytime. We’re always happy to help and look forward to assisting you!
Video Guides
Our media library is packed with easy-to-follow video guides designed to assist you with a variety of printer and software tasks. Even the simplest tasks can be challenging if you don’t do them regularly, but our step-by-step videos are here to make everything easier for you.
Whether you’re setting up a new printer, troubleshooting an issue, or configuring software, our guides provide clear and concise instructions.
Take a look at our video guides here. and find the help you need at your fingertips.
The Technical Team
Can we help you?
If you have any questions about our services or how our services or would like one of our team to give you a call, just fill out this handy form and we will be right with you.