Support
Our support team are on hand to help you every step of the way.
Here to Support You Every Step of the Way
We have dedicated in-house teams across the business to support you prior to and after the purchase of your labelling solution.
Demonstrations
Demonstrations
Our team are always happy to provide demonstrations to ensure that the printer you’re investing in is right for your application. We have several demo suites based at our offices to be able to showcase our full range of printers.
Downloads
Downloads
We have a library of resources so that your printer or software install goes smoothly. Find:
- Printer drivers
- Manuals
- Software
Horticultural Support
Horticultural Support
Dura-ID offer dedicated support for our horticulture customers all year-round. With a dedicated horticultural sales and support team, we are available whenever you need us to assist with label templates, installations and troubleshooting.
Take a look at our video guides to see if the help you need is there first.
Printer Support
Printer Support
From thermal transfer printers, to full colour units, our team is front-line support for your print solutions. From breakdowns, to part replacement and servicing, we can do it all. The printer support that our team offers is unrivalled, with years of knowledge and practical experience.
Software Support
Software Support
Our in house technical team are on hand virtually to assist with all of your software needs, including installs, licensing, bug fixes and setting up label templates.
Video Guides
Video Guides
Our media library houses easy to follow video guides when it comes to various printer and software tasks that may seem simple but can be challenging if you don’t undertake them regularly.